Strategic Customer Success Manager

Mobility Global Inc.; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Incentive opportunities

Health benefits

Retirement plan

Job summary

Mobility Global in London is seeking a Customer Success Manager to lead onboarding, migrations, adoption, and value reviews for our UK clients. You will educate users on platform capabilities, tailor training to roles, and collaborate with Sales, Marketing, and Product to maximize product value and renewal opportunities.

You will maintain senior-level client relationships, monitor usage patterns, and drive renewals and upsell opportunities while adapting to changes and learning new features.

Qualifications

• Typically 2+ years of experience in financial services or a sales/account management role with client engagement, enablement, or adoption activities.
• Positive, proactive attitude with strong teamwork skills.
• Excellent listening and communication skills, able to explain complex information clearly.
• Proven ability to maintain relationships with senior client contacts and ensure satisfaction.
• Goal oriented with strong organizational and multitasking skills in a fast-paced environment.
• Experience in a consultative sales or client-facing role, handling challenging situations.
• Bachelor's degree.
• Comfortable working in an environment of change and learning new products.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Plan and execute proactive client engagement activities with onboarding, migration, adoption, and value reviews.
• Educate clients on Mobility Global products to boost usage and value realization.
• Provide tailored training on platform features and new releases.
• Support customers through platform migrations and change management.
• Monitor product usage and translate insights into renewals and upsell actions.
• Build relationships with senior client contacts to understand goals and challenges.
• Capture feedback to inform product and migration planning.
• Use CRM tools to document activities and manage follow-ups.

Skills

Client engagement

Account management

Sales enablement

Onboarding & migrations

Education

Bachelor's degree

Tools

Salesforce

SalesLoft

MS Office

Job description

Mobility Global in London is seeking a Customer Success Manager to lead onboarding, migrations, adoption, and value reviews for our UK clients. You will educate users on platform capabilities, tailor training to roles, and collaborate with Sales, Marketing, and Product to maximize product value and renewal opportunities.

You will maintain senior-level client relationships, monitor usage patterns, and drive renewals and upsell opportunities while adapting to changes and learning new features.