Strategic UK Customer Success Manager – Value & Renewals

Kong; Greater London; Presencial; GBP 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible time off

Stock options

U-First Fridays

Virtual events

Home office stipend

Dedicated unplug days

Resumo da oferta

Kong seeks a Staff/Senior Customer Success Manager to set the standard for excellence in our CS organization. You will blend technical knowledge with an executive mindset to drive adoption, expansion, and risk mitigation, delivering measurable business value.

Responsibilities include developing success plans, navigating complex organizations, leveraging partner ecosystems, and using analytics tools to monitor health and identify risks. You will own renewals and forecasting with the broader team.

Qualificações

• Grit, determination, and resilience to pursue customer goals.
• Strong teamwork and collaboration across teams to achieve shared goals.
• Ability to manage multiple customers and initiatives with attention to detail.

Responsabilidades

• Set the standard for excellence in the CS organisation through strategic leadership.
• Develop comprehensive success plans covering use cases, roadmaps, and outcomes.
• Drive adoption, expansion, and risk mitigation through disciplined post-sales processes.
• Lead executive QBRs/EBRs by clearly communicating Kong’s value in line with customer needs.
• Collaborate with the account team to validate renewals, surface cross-sell opportunities, and maintain SFDC hygiene.

Conhecimentos

Grit & Determination

Team-Oriented Mindset

Prioritisation

Curiosity

Descrição da oferta de emprego

Kong seeks a Staff/Senior Customer Success Manager to set the standard for excellence in our CS organization. You will blend technical knowledge with an executive mindset to drive adoption, expansion, and risk mitigation, delivering measurable business value.

Responsibilities include developing success plans, navigating complex organizations, leveraging partner ecosystems, and using analytics tools to monitor health and identify risks. You will own renewals and forecasting with the broader team.