Senior Customer Success Manager, UK - Value & Renewals

Kong Inc.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Kong Inc. in the United Kingdom seeks a Staff/Senior Customer Success Manager to set the standard for CS execution, driving adoption, expansion, and risk mitigation with an executive mindset.

You will own strategic success plans, lead value-based engagements, navigate complex organizations, and collaborate with partners to unlock new stakeholders while using data to monitor health and inform renewals. This role blends technical insight with business value, requiring fluent English

Qualifications

• Experience in senior customer success or post-sales leadership.
• Ability to drive value-based engagements and renewals.
• Proven ability to navigate complex organizations and influence stakeholders.

Responsibilities

• Develop strategic success plans with use cases and roadmaps.
• Lead value realization and measure business outcomes with customers.
• Map customer organizations to identify champions and decision-makers.
• Collaborate with partners to expand stakeholder alignment.
• Use data and tools to monitor health, identify risks, and derive insights.
• Lead executive-level QBRs/EBRs and articulate Kong's value.
• Articulate Kong's platform components and benefits to customers.
• Support renewals, forecasting, and cross-sell opportunities with SFDC hygiene.

Skills

Grit & determination

Curiosity

Teamwork

Prioritisation

Fluent English

Tools

Tableau

Salesforce (SFDC)

Clari

Hex

Job description

Kong Inc. in the United Kingdom seeks a Staff/Senior Customer Success Manager to set the standard for CS execution, driving adoption, expansion, and risk mitigation with an executive mindset.

You will own strategic success plans, lead value-based engagements, navigate complex organizations, and collaborate with partners to unlock new stakeholders while using data to monitor health and inform renewals. This role blends technical insight with business value, requiring fluent English