Customer Success Manager – Automotive Intelligence

automotiveMastermind Inc.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Incentives

Job summary

Mobility Global is seeking a Customer Success Manager to drive onboarding, migrations, adoption, and value reviews with key clients in Europe from London and Paris. You will educate users on product capabilities, deliver tailored training, and support migrations to maximize value.

You will build strong executive relationships, monitor usage, and translate insights into actions that support renewals and upsell opportunities. Fluency in related ERP or CRM tools is a plus.

Qualifications

• 2+ years of experience in financial services or a sales/account management role with client engagement, enablement, or adoption activities.
• Strong listening and communication skills; able to explain complex information clearly to diverse audiences.
• Proven ability to maintain relationships with senior client contacts and ensure high satisfaction.
• Bachelor’s degree; comfortable with change and learning new products.
• Proficient in MS Office (Word, Excel, PowerPoint).
• French or German language skills are a plus for EMEA roles.

Responsibilities

• Plan and execute onboarding, migration, adoption, and value reviews with Sales, Marketing, Product teams.
• Educate clients on product capabilities to boost usage and value realization.
• Provide tailored training and enablement on platform features and migrations.
• Support customers through migrations and changes, maximizing value.
• Build relationships with senior client contacts and understand goals and concerns.

Skills

Client engagement

Onboarding

Migration support

Adoption activities

Account management

Communication skills

Education

Bachelor’s degree

Tools

Salesforce

SalesLoft

Job description

Mobility Global is seeking a Customer Success Manager to drive onboarding, migrations, adoption, and value reviews with key clients in Europe from London and Paris. You will educate users on product capabilities, deliver tailored training, and support migrations to maximize value.

You will build strong executive relationships, monitor usage, and translate insights into actions that support renewals and upsell opportunities. Fluency in related ERP or CRM tools is a plus.