Strategic Customer Success Partner

Optimove; Dundee; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Lunch budget onsite

Fully stocked kitchen

Social events

UK Best Workplace culture

Job summary

Optimove in the UK is seeking a Customer Success Manager to build strong relationships with clients and help them unlock value from the Optimove platform. You will collaborate with CMOs, CRM leads, project managers, and developers to deliver measurable success and satisfaction.

This hybrid role requires excellent presentation and communication skills, a proactive, organized mindset, and the ability to articulate technology at multiple levels.

Qualifications

• Bachelor’s degree required.
• Strong presentation and communication skills essential.
• Proactive, highly organized with the ability to manage multiple tasks.
• Excellent interpersonal and analytical abilities.

Responsibilities

• Own overall client relationship, enabling them to unlock value from their partnership with Optimove.
• Establish a trusted and strategic relationship with each assigned client.
• Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients.
• Be the customer’s advocate internally by communicating requests and issues across departments.
• Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform.
• Communicate major product updates and releases ensuring clients enact changes.

Skills

Presentation skills

Communication skills

Organizational skills

Interpersonal skills

Analytical skills

Growth mindset

Fast learner

Technical articulation

Education

Bachelor’s degree

Tools

Excel

Job description

Optimove in the UK is seeking a Customer Success Manager to build strong relationships with clients and help them unlock value from the Optimove platform. You will collaborate with CMOs, CRM leads, project managers, and developers to deliver measurable success and satisfaction.

This hybrid role requires excellent presentation and communication skills, a proactive, organized mindset, and the ability to articulate technology at multiple levels.