Strategic Customer Adoption & Value Lead

OneAdvanced; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Private medical insurance

Pension with 5% matched

Life assurance 4x salary

Employee assistance programme

Job summary

OneAdvanced Limited in the United Kingdom is seeking a Customer Adoption & Values Lead to protect and strengthen strategic ITDP accounts, driving adoption of our software and realising measurable value for customers.

You will collaborate with Sales, Support, Professional Services, Product and Marketing to deliver value, manage senior stakeholders, and guide renewal and growth conversations while maintaining health and retention.

Qualifications

• Substantial experience in a customer-facing B2B software role, ideally customer success, customer adoption, strategic account management or retention.

Responsibilities

• Protect and strengthen high-ARR strategic ITDP accounts through proactive customer engagement and adoption.
• Lead regular value reviews focusing on outcomes like operational efficiency, learner outcomes, compliance and funding performance.
• Develop adoption plans to improve feature usage and embed best practice.
• Identify risk early and lead retention or recovery plans.
• Coordinate with Sales, Support, Professional Services, Product and Marketing to unblock blockers and restore confidence.
• Provide wrap-around support to accounts nominated by Account Managers to support MYA, renewal and growth discussions.

Skills

Customer success

Account management

Stakeholder management

Data-driven decisions

Cross-functional collaboration

Renewal/retention

Job description

OneAdvanced Limited in the United Kingdom is seeking a Customer Adoption & Values Lead to protect and strengthen strategic ITDP accounts, driving adoption of our software and realising measurable value for customers.

You will collaborate with Sales, Support, Professional Services, Product and Marketing to deliver value, manage senior stakeholders, and guide renewal and growth conversations while maintaining health and retention.