Chief Customer Adoption & Value Officer

OneAdvanced Limited; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Holiday allowance

Private medical

Pension 5% matched

Life assurance 4x salary

EAP

Volunteer day

Job summary

OneAdvanced Limited is seeking a senior leader to drive the national Customer Adoption & Value function for Primary Care. You will shape the operating model, establish health metrics and coordinate cross-functional interventions to protect renewal and grow value across the region.

You will also lead the Community capability with England and Scotland, scale engagement beyond individual interactions, and collaborate with Product, Engineering and Services teams to deliver measurable customer

Qualifications

• Significant leadership experience in Customer Success, customer value or adoption in a SaaS business.
• Proven ability to build scalable operating models, health metrics and playbooks.
• Experience leading distributed teams across regions.
• Strong understanding of renewal and retention dynamics (GRR/NRR).
• Data-driven decision making using usage and engagement signals.

Responsibilities

• Lead and develop Customer Adoption & Value Leads across Primary Care Pods.
• Define and improve the operating model for adoption and value.
• Establish health measures and dashboards across the portfolio.
• Coordinate cross-functional interventions to mitigate renewal risk.
• Develop repeatable adoption playbooks and advocacy programs.
• Ensure clear ownership during transition from implementation to adoption.

Job description

OneAdvanced Limited is seeking a senior leader to drive the national Customer Adoption & Value function for Primary Care. You will shape the operating model, establish health metrics and coordinate cross-functional interventions to protect renewal and grow value across the region.

You will also lead the Community capability with England and Scotland, scale engagement beyond individual interactions, and collaborate with Product, Engineering and Services teams to deliver measurable customer