Strategic CSM — AI-Powered Enterprise SaaS

PROS; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading AI solutions firm in Greater London is seeking a skilled Customer Success Manager to manage key customer relationships throughout their lifecycle. The successful candidate will have proven experience in managing SaaS implementations with large clients and a Bachelor's degree in a related field. This role involves driving customer value, overseeing product adoption, and ensuring customer satisfaction. Strong communication skills and the ability to work independently are essential. This position may require up to 50% travel.

Qualifications

• Proven experience managing key account relationships at the Success Manager and C‑suite level.
• Strong expertise in managing full‑lifecycle SaaS implementation with large complex clients.
• Fluent in English; German or French fluency is a plus.

Responsibilities

• Manage a portfolio of enterprise accounts.
• Maintain overall responsibility for customer relationship.
• Conduct regular meetings with client stakeholders.

Skills

Managing key account relationships

SaaS implementation

Communication

Problem-solving

AI tools utilization

Project management

Education

Bachelor's degree in computer science, engineering, math or similar

Master's in business administration (preferred)

Job description

A leading AI solutions firm in Greater London is seeking a skilled Customer Success Manager to manage key customer relationships throughout their lifecycle. The successful candidate will have proven experience in managing SaaS implementations with large clients and a Bachelor's degree in a related field. This role involves driving customer value, overseeing product adoption, and ensuring customer satisfaction. Strong communication skills and the ability to work independently are essential. This position may require up to 50% travel.