Strategic Contracts & Service Delivery Manager

Healthcare; Luton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider in textile hygiene located in Luton is seeking a dedicated individual to enhance service excellence within Facilities Management. You will be responsible for fostering client relationships and ensuring satisfaction, with key tasks including conducting quality checks and tracking service delivery against KPIs. Ideal candidates should have strong communication skills and preferably experience in the NHS environment. The role offers a competitive salary, benefits, and opportunities for career growth.

Benefits

33 Days Holiday

Company Pension

Employee Assistance Programme

Private Medical

Life Assurance

Qualifications

• Excellent communication skills in verbal and written forms.
• Highly customer focused with strong problem-solving abilities.
• Experience within the NHS or Facilities Management environment preferred.

Responsibilities

• Drive service excellence through co-operation with Facilities Management.
• Conduct customer satisfaction appraisals regularly.
• Track usage and spend against expected budget.

Skills

Facilities Management

Excellent communication skills

Customer relationship building

IT literate

Commercial management acumen

Job description

A leading service provider in textile hygiene located in Luton is seeking a dedicated individual to enhance service excellence within Facilities Management. You will be responsible for fostering client relationships and ensuring satisfaction, with key tasks including conducting quality checks and tracking service delivery against KPIs. Ideal candidates should have strong communication skills and preferably experience in the NHS environment. The role offers a competitive salary, benefits, and opportunities for career growth.