Strategic Client Success Partner

Gartner; England; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Gartner’s Client Success team helps clients realize value from their membership across industries. As a Client Success Associate, you’ll partner with clients to understand priorities, connect them with research, tools and expert insights, and support executive engagement.

This role offers early-career professionals a path to develop relationship management, business strategy and stakeholder management while working with leading organizations in a hybrid setup.

Qualifications

• Fluency in English at a professional business level.
• Fluency in one or more additional languages (Spanish, French, Arabic, Dutch, German, Italian, Norwegian, Swedish).
• Strong communication, collaboration, and relationship-building skills.
• Demonstrated critical thinking and problem-solving abilities.
• Experience from internships, professional roles, customer-facing roles, or leadership activities.

Responsibilities

• Understand client priorities and support achievement of desired outcomes.
• Build relationships with stakeholders from C-level to individual contributors.
• Lead onboarding activities to realize value from Gartner membership.
• Connect clients with Gartner research, tools, and events aligned to priorities.
• Drive engagement and adoption of Gartner services to maximize value and ROI.
• Collaborate with internal Gartner partners to deliver a seamless client experience.
• Use insights and metrics to identify opportunities for greater value and better outcomes.
• Contribute to client satisfaction and retention through proactive support and strategic guidance.

Skills

Fluent English

Additional language(s)

Communication

Collaboration

Relationship-building

Problem solving

Internships/Experience

Job description

Gartner’s Client Success team helps clients realize value from their membership across industries. As a Client Success Associate, you’ll partner with clients to understand priorities, connect them with research, tools and expert insights, and support executive engagement.

This role offers early-career professionals a path to develop relationship management, business strategy and stakeholder management while working with leading organizations in a hybrid setup.