Client Success Pro: Onboarding, Growth & Engagement

Gartner; Egham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Collaborative, team-oriented culture

Professional development opportunities

Job summary

Gartner, Inc. is seeking a Client Success Associate to onboard clients, surface business priorities, and demonstrate value across Gartner subscriptions. You will work with senior leaders and diverse functions to ensure successful adoption and ongoing engagement of Gartner services.

In collaboration with internal teams, you will align Gartner resources to client priorities, drive retention and growth, and deliver insights that maximize return on investment for client membership.

Qualifications

• Must be fluent in Dutch & English at business level.
• Bachelor's degree preferred with 6+ months relevant professional or internship experience.
• Proven track record of success and a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

Responsibilities

• Partner with clients across IT, HR, Finance, and other practices to ensure successful use of Gartner subscription.
• Introduce Gartner services and capabilities to prospective/new clients and connect clients with Gartner experts.
• Identify client priorities and align Gartner resources to deliver best-in-class service and ROI.
• Collaborate with internal stakeholders to drive service delivery and business results.
• Leverage insights and metrics to drive client engagement, satisfaction, retention and growth.

Skills

Dutch language proficiency

English language proficiency

Education

Bachelor's degree

Job description

Gartner, Inc. is seeking a Client Success Associate to onboard clients, surface business priorities, and demonstrate value across Gartner subscriptions. You will work with senior leaders and diverse functions to ensure successful adoption and ongoing engagement of Gartner services.

In collaboration with internal teams, you will align Gartner resources to client priorities, drive retention and growth, and deliver insights that maximize return on investment for client membership.