Strategic Client Success Partner for Executives

gartner; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Gartner is hiring a Client Success Manager to partner with a portfolio of clients, helping them leverage Gartner's research, experts, tools, and insights to make informed business decisions and achieve measurable outcomes.

You will build trusted relationships with senior stakeholders, drive client engagement, and strengthen long-term partnerships through consistent value delivery. The role requires 4+ years in customer-facing roles and strong executive communication.

Qualifications

• Fluency in English at a professional business level.
• Fluency in one or more languages: Spanish, French, Arabic, Dutch, German, Italian, Norwegian, or Swedish.
• 4+ years of relevant professional experience in customer success, account management, consulting, advisory, client services, or similar client-facing roles.
• Strong executive communication and stakeholder management skills.
• Demonstrated ability to influence, prioritize, and solve complex business challenges.
• Strong analytical and consultative problem-solving capabilities.

Responsibilities

• Manage a portfolio of Gartner clients and serve as a strategic partner throughout the client lifecycle.
• Develop a deep understanding of client priorities, initiatives, and business challenges.
• Build trusted relationships with stakeholders ranging from C-level executives to functional leaders.
• Recommend strategies that help clients maximize the value of Gartner's research and advisory capabilities.
• Drive engagement, value realization, and ongoing utilization of Gartner services.
• Conduct regular business reviews focused on client outcomes, priorities, and opportunities.
• Leverage client insights and engagement data to proactively identify risks and growth opportunities.
• Collaborate with internal Gartner teams to deliver exceptional client experiences and business outcomes.
• Contribute to strong client retention through consultative partnership and measurable value delivery.

Skills

Executive communication

Stakeholder management

Client success

Consultative problem-solving

Education

Bachelor's degree

Job description

Gartner is hiring a Client Success Manager to partner with a portfolio of clients, helping them leverage Gartner's research, experts, tools, and insights to make informed business decisions and achieve measurable outcomes.

You will build trusted relationships with senior stakeholders, drive client engagement, and strengthen long-term partnerships through consistent value delivery. The role requires 4+ years in customer-facing roles and strong executive communication.