Strategic Client Success Manager

Gartner; Egham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Gartner, Inc. is seeking a Client Success professional to manage an aligned portfolio of clients, ensuring value well beyond investment and driving retention.

You will engage with senior leaders and diverse teams, uncover business priorities, and propose strategic actions to maximize ROI from Gartner services. The role emphasizes client retention, collaboration with internal Gartner teams, and delivering high-value guidance across customer accounts in a hybrid work environment.

Qualifications

• 4+ years of relevant professional experience.
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
• Bachelor's degree preferred.

Responsibilities

• Build, develop and manage relationships with existing clients from senior executives to junior professionals.
• Regularly meet with clients virtually to understand priorities and propose value-driven actions.
• Collaborate with Gartner colleagues to maximize value delivered to clients.

Skills

CRM experience

Communication skills

Collaboration

Prioritization

Critical thinking

Influencing

English fluency

Education

Bachelor's degree preferred

Job description

Gartner, Inc. is seeking a Client Success professional to manage an aligned portfolio of clients, ensuring value well beyond investment and driving retention.

You will engage with senior leaders and diverse teams, uncover business priorities, and propose strategic actions to maximize ROI from Gartner services. The role emphasizes client retention, collaboration with internal Gartner teams, and delivering high-value guidance across customer accounts in a hybrid work environment.