Strategic Client Success Partner

Gartner, Inc.; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Gartner, Inc. in London is seeking a Client Success Associate to partner with clients across industries and help them maximize the value of their Gartner membership.

You will onboard clients, connect them with Gartner research, experts, tools, and events, and drive engagement to deliver measurable outcomes. You'll work with stakeholders from C-level to individual contributors, develop deep client relationships, and contribute to satisfaction and retention through proactive guidance in a dynamic,

Qualifications

• Fluency in English at a professional business level.
• Fluency in one or more languages listed: Spanish, French, Arabic, Dutch, German, Italian, Norwegian, or Swedish.
• Strong communication, collaboration, and relationship-building skills.
• Demonstrated critical thinking and problem-solving abilities.
• Experience gained through internships, professional work experience, customer-facing roles, or leadership activities.

Responsibilities

• Partner with clients to understand their business priorities and support achievement of desired outcomes.
• Build relationships with stakeholders from C-level to individual contributors across functions.
• Lead onboarding activities to help clients realize value from Gartner membership.
• Connect clients with Gartner research, experts, tools, and events aligned to their priorities.
• Drive engagement and adoption of Gartner services to maximize client value and ROI.
• Collaborate with internal Gartner partners to deliver a seamless client experience.
• Leverage client insights and engagement metrics to identify opportunities for increased value.
• Contribute to client satisfaction and retention through proactive support and strategic guidance.

Skills

Communication

Collaboration

Relationship-building

Critical thinking

Problem-solving

English proficiency

Customer-facing experience

Job description

Gartner, Inc. in London is seeking a Client Success Associate to partner with clients across industries and help them maximize the value of their Gartner membership.

You will onboard clients, connect them with Gartner research, experts, tools, and events, and drive engagement to deliver measurable outcomes. You'll work with stakeholders from C-level to individual contributors, develop deep client relationships, and contribute to satisfaction and retention through proactive guidance in a dynamic,