Strategic Client Success Manager

GoHire

York and North Yorkshire

On-site

GBP 25,000 - 40,000

Full time

9 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

GoHire is seeking a proactive client-facing Account Manager to build and maintain strong relationships with a diverse client base. You will manage a portfolio of accounts and ensure high levels of satisfaction through proactive communication and tailored support.

The role involves spotting upsell opportunities, collaborating with internal teams, and presenting insightful account performance reports. The ideal candidate combines excellent communication, strong organisational skills, and a

Qualifications

Proven experience in account management or a similar role.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Ability to work independently and as part of a team.
Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

Manage a portfolio of clients, ensuring a high level of customer satisfaction.
Develop and maintain long-term relationships with clients through regular communication and support.
Identify opportunities for upselling and cross-selling services to enhance client value.
Collaborate with internal teams to ensure seamless service delivery and address client concerns.
Prepare and present reports on account performance and client feedback.