Client Success Manager

Digital Appointments; City Of London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Central London location

Job summary

Digital Appointments in London is seeking an exceptional Client Success Manager to nurture client relationships, guide them through digital marketing and web development journeys, and drive measurable business outcomes.

You will serve as the primary contact for key clients, coordinate with expert teams, upsell where beneficial, and lead performance reviews to ensure continued client success.

Qualifications

• Experience in client success or account management in an agency setting.
• Solid understanding of digital marketing and web development concepts.
• Excellent interpersonal and communication skills.

Responsibilities

• Serving as the primary point of contact for a portfolio of key clients.
• Developing and maintaining strong, long-lasting client relationships.
• Understanding client needs and working with our expert teams to deliver bespoke digital marketing and web development solutions.
• Identifying opportunities for growth and upselling services that will genuinely benefit the client.
• Conducting regular performance reviews and strategy meetings to ensure client success.

Skills

Client success

Account management

Relationship building

Digital marketing

Web development

Communication

Job description

Are you an exceptional Client Success Manager with a proven track record of nurturing client relationships? We're on the hunt for a dynamic and results-driven individual to join a highly respected and well-established digital marketing and web development agency located in the heart of London.

The Role

As a Client Success Manager, you will be the linchpin in their client relationships, ensuring their needs are met and their expectations are not just satisfied, but exceeded. You'll work with a diverse portfolio of clients, from startups to household names, guiding them through their digital journey and helping them achieve their business goals. This is more than just an account management role; it's about building trust, providing strategic advice, and fostering long-term partnerships.

Your responsibilities will include:

• Serving as the primary point of contact for a portfolio of key clients.
• Developing and maintaining strong, long-lasting client relationships.
• Understanding client needs and working with our expert teams to deliver bespoke digital marketing and web development solutions.
• Identifying opportunities for growth and upselling services that will genuinely benefit the client.
• Conducting regular performance reviews and strategy meetings to ensure client success.

About You

We're looking for someone who is passionate about client success and has a deep understanding of the digital landscape. You will be a natural problem-solver with excellent communication and interpersonal skills.

The ideal candidate will have:

• A strong background in a client success or account management role, ideally within an agency environment.
• A solid understanding of digital marketing and web development principles.
• Exceptional relationship-building and communication skills.
• A proactive approach and a keen eye for detail.
• The ability to manage multiple projects and deadlines in a fast-paced environment.

What We Offer

This is an incredible opportunity to join a creative and supportive team that's at the forefront of the industry. They offer a competitive salary, a fantastic work environment in a prime London location, and plenty of room for professional growth and development.