account manager

GoHire; York and North Yorkshire; Sur place; GBP 25 000 - 40 000; Plein temps

Résumé du poste

GoHire is seeking a proactive client-facing Account Manager to build and maintain strong relationships with a diverse client base. You will manage a portfolio of accounts and ensure high levels of satisfaction through proactive communication and tailored support.

The role involves spotting upsell opportunities, collaborating with internal teams, and presenting insightful account performance reports. The ideal candidate combines excellent communication, strong organisational skills, and a

Qualifications

• Proven experience in account management or a similar role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.

Responsabilités

• Manage a portfolio of clients, ensuring a high level of customer satisfaction.
• Develop and maintain long-term relationships with clients through regular communication and support.
• Identify opportunities for upselling and cross-selling services to enhance client value.
• Collaborate with internal teams to ensure seamless service delivery and address client concerns.
• Prepare and present reports on account performance and client feedback.

Connaissances

Account management

Communication skills

Organisational skills

Independence and teamwork

CRM software

MS Office

Outils

CRM software

Microsoft Office

Description du poste

Overview

We are seeking a dedicated and proactive individual to take on a client-facing position within our dynamic team. The ideal candidate will excel in building and maintaining strong relationships with clients, ensuring their needs are met and expectations exceeded.

Key Responsibilities

• Manage a portfolio of clients, ensuring a high level of customer satisfaction.
• Develop and maintain long-term relationships with clients through regular communication and support.
• Identify opportunities for upselling and cross-selling services to enhance client value.
• Collaborate with internal teams to ensure seamless service delivery and address client concerns.
• Prepare and present reports on account performance and client feedback.

Requirements

• Proven experience in account management or a similar role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.

Nice to have

• Experience in a related industry.
• Knowledge of digital marketing trends.
• Fluency in an additional language.