account manager

GoHire; Shalden; On-site; GBP 30,000 - 42,000; Full time

Job summary

GoHire in the United Kingdom is seeking a proactive Account Manager to manage a portfolio of clients, build strong relationships and ensure service excellence across accounts.

You will identify upsell opportunities, coordinate with internal teams, and present performance reports to clients. Strong communication, organisation and CRM proficiency are essential in this client-facing role. This position offers growth within a dynamic team.

Qualifications

• Proven experience in account management or a similar role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Manage a portfolio of clients, ensuring a high level of customer satisfaction.
• Develop and maintain long-term relationships with clients through regular communication and support.
• Identify opportunities for upselling and cross-selling services to enhance client value.
• Collaborate with internal teams to ensure seamless service delivery and address client concerns.
• Prepare and present reports on account performance and client feedback.

Skills

Account management

Communication

Interpersonal skills

Organisation

Attention to detail

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Overview

We are seeking a dedicated and proactive individual to take on a client-facing position within our dynamic team. The ideal candidate will excel in building and maintaining strong relationships with clients, ensuring their needs are met and expectations exceeded.

Key Responsibilities

• Manage a portfolio of clients, ensuring a high level of customer satisfaction.
• Develop and maintain long-term relationships with clients through regular communication and support.
• Identify opportunities for upselling and cross-selling services to enhance client value.
• Collaborate with internal teams to ensure seamless service delivery and address client concerns.
• Prepare and present reports on account performance and client feedback.

Requirements

• Proven experience in account management or a similar role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.