Strategic Client Success Manager – Hybrid Role

Russell Publishing; Brasted; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Hybrid working (2 days in the office)

Pension contribution

Free car parking

Benefits platform with discounts

Christmas closure

Company events

Job summary

A leading multimedia company is seeking a Customer Success Account Manager to manage high-value client accounts in a hybrid working environment based in Brasted. Ideal candidates should have at least 3 years of experience in account management or customer service, possess strong communication and interpersonal skills, and demonstrate successful management of strategic accounts. Benefits include a supportive work culture, pension contributions, and opportunities for professional development. This role is critical for fostering client loyalty and ensuring service quality.

Qualifications

• Minimum 3 years of experience in account management or B2B customer service role.
• Proven success managing high-value or strategic customer accounts.
• Strong understanding of marketing services and client success metrics.

Responsibilities

• Steer customer satisfaction through proactive management.
• Drive retention and growth through strong relationships.
• Prepare and maintain account health reports.
• Conduct regular account health checks.

Skills

Account management

Customer service

Communication

Relationship building

Excel skills

Organizational skills

Understanding of CRM systems

Tools

Microsoft Office

Job description

A leading multimedia company is seeking a Customer Success Account Manager to manage high-value client accounts in a hybrid working environment based in Brasted. Ideal candidates should have at least 3 years of experience in account management or customer service, possess strong communication and interpersonal skills, and demonstrate successful management of strategic accounts. Benefits include a supportive work culture, pension contributions, and opportunities for professional development. This role is critical for fostering client loyalty and ensuring service quality.