Account Manager

HireMap; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

HireMap is seeking an Account Manager to build and maintain strong client relationships, acting as the main contact between customers and the company while driving long-term commercial growth. You will manage existing accounts, understand client needs, and identify upsell opportunities, collaborating with internal teams to ensure effective delivery of products and services.

The role emphasizes strong communication, a customer-focused mindset, and commercial acumen, with prior experience in

Qualifications

• Excellent communication and interpersonal skills.
• Strong commercial mindset with results orientation.
• Ability to build and manage client relationships.

Responsibilities

• Managing and developing a portfolio of existing clients.
• Building and maintaining strong long-term client relationships.
• Identifying upselling and cross-selling opportunities.
• Understanding client needs and providing appropriate solutions.
• Coordinating with Sales, Marketing, Operations and Customer Success teams.
• Monitoring client satisfaction and key account performance indicators.
• Supporting contract negotiations and renewals.
• Preparing regular reports on account performance and commercial opportunities.

Skills

Excellent communication

Interpersonal skills

CRM proficiency

Tools

Salesforce

HubSpot

Job description

Job Description

The Account Manager plays a key role in building and maintaining strong relationships with clients, acting as the main point of contact between customers and the company while contributing to long-term commercial growth.

Job Description

The Account Manager plays a key role in building and maintaining strong relationships with clients, acting as the main point of contact between customers and the company while contributing to long-term commercial growth.

The successful candidate will be involved in managing existing accounts, understanding client needs, identifying upselling and cross-selling opportunities and collaborating with internal teams to ensure the effective delivery of products and services.

Key Responsibilities Include

• Managing and developing a portfolio of existing clients.
• Building and maintaining strong long-term client relationships.
• Identifying upselling and cross-selling opportunities.
• Understanding client needs and providing appropriate solutions.
• Coordinating with Sales, Marketing, Operations and Customer Success teams.
• Monitoring client satisfaction and key account performance indicators.
• Supporting contract negotiations and renewals.
• Preparing regular reports on account performance and commercial opportunities.

The role is ideal for professionals with excellent interpersonal and communication skills, a strong customer focus and a commercial mindset.

Previous experience in account management, sales, business development or client-facing roles is considered an advantage.

Requirements

• Excellent communication and interpersonal skills
• Strong commercial mindset and results-oriented approach
• Ability to build and manage client relationships
• Good organisational and problem-solving skills
• Familiarity with CRM platforms such as Salesforce, HubSpot or similar tools is considered an advantage
• Excellent command of English
• Strong team-working skills