Client Success & Growth Manager

GoHire; Shalden; Presencial; GBP 30 000 - 42 000; Tempo integral

Resumo da oferta

GoHire in the United Kingdom is seeking a proactive Account Manager to manage a portfolio of clients, build strong relationships and ensure service excellence across accounts.

You will identify upsell opportunities, coordinate with internal teams, and present performance reports to clients. Strong communication, organisation and CRM proficiency are essential in this client-facing role. This position offers growth within a dynamic team.

Qualificações

• Proven experience in account management or a similar role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.

Responsabilidades

• Manage a portfolio of clients, ensuring a high level of customer satisfaction.
• Develop and maintain long-term relationships with clients through regular communication and support.
• Identify opportunities for upselling and cross-selling services to enhance client value.
• Collaborate with internal teams to ensure seamless service delivery and address client concerns.
• Prepare and present reports on account performance and client feedback.

Conhecimentos

Account management

Communication

Interpersonal skills

Organisation

Attention to detail

CRM software

Microsoft Office

Ferramentas

CRM software

Microsoft Office

Descrição da oferta de emprego

GoHire in the United Kingdom is seeking a proactive Account Manager to manage a portfolio of clients, build strong relationships and ensure service excellence across accounts.

You will identify upsell opportunities, coordinate with internal teams, and present performance reports to clients. Strong communication, organisation and CRM proficiency are essential in this client-facing role. This position offers growth within a dynamic team.