Strategic Client Engagement Lead (Remote)

Food Alert Ltd; Wolverhampton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Tailored training and career growth

25 days holiday and festive leave

Healthcare cash plan

Life insurance

Employee Assistance Programme

Referral bonuses and team celebrations

Job summary

Food Alert Ltd is seeking a Client Engagement Manager to drive proactive, value-led relationships with our growing client base across the UK.

You will own a defined portfolio, run structured check-ins, capture insights and identify opportunities to improve the client experience and reduce churn.

This remote role includes occasional travel to our London Head Office and client sites, with a clear career path, comprehensive training and a supportive, collaborative team.

Qualifications

• Client management experience with defined KPI targets.
• Customer-focused approach to prevent churn and drive value.
• Commercial awareness to spot opportunities for upsell and growth.
• Strong organisational skills to manage multiple client portfolios.
• Excellent communication, both written and verbal, with stakeholders.
• Comfort using digital tools and reporting systems to track client health.
• Resilience and initiative to work independently and deliver results.
• Ability to maintain professionalism and client trust in a fast-paced environment.

Responsibilities

• Proactive Client Engagement: conduct regular outbound satisfaction calls and structured client check-ins across your portfolio.
• Listen & Learn: gather client feedback, identify trends and capture insights to improve services.
• Spot Risks Early: recognise signs of dissatisfaction and take action to mitigate churn.
• Resolve & Support: triage client concerns and coordinate with internal teams for timely resolution.
• Support Retention: monitor client sentiment and assist renewal discussions.
• Identify Opportunities: spot where additional services could add value and generate referrals.
• Collaborate: work with colleagues across the business to resolve issues and follow up opportunities.

Skills

Client management

Customer focus

Commercial awareness

Organisation

Communication

Digital confidence

Resilience

Initiative

Job description

Food Alert Ltd is seeking a Client Engagement Manager to drive proactive, value-led relationships with our growing client base across the UK.

You will own a defined portfolio, run structured check-ins, capture insights and identify opportunities to improve the client experience and reduce churn.

This remote role includes occasional travel to our London Head Office and client sites, with a clear career path, comprehensive training and a supportive, collaborative team.