Strategic Client Engagement Lead

Food Alert Ltd; Maidstone; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Tailored training

25 days holiday

Bank holidays

Three festive gift days

Healthcare cash plan

Life insurance

Employee Assistance Programme

Referral bonuses

Team celebrations

Job summary

Food Alert Ltd is hiring a Client Engagement Manager to manage a defined portfolio of clients with remote work and occasional travel to London head office and client sites. You will build relationships, gather feedback and drive ongoing value from our services.

You will work with internal teams to resolve issues, identify opportunities for improvement and support retention and referrals. Strong communication, organisation and a client-first approach are essential.

Qualifications

• Client management experience
• Excellent communication and interpersonal skills
• Organisational abilities and strong attention to detail
• Commercial awareness and problem-solving mindset
• Resilience and initiative

Responsibilities

• Proactively manage a defined portfolio of clients and ensure high engagement.
• Build strong client relationships through regular outreach and thoughtful follow-up.
• Identify opportunities to improve the client experience and support growth.
• Collaborate with internal teams to resolve issues and provide timely support.

Job description

Food Alert Ltd is hiring a Client Engagement Manager to manage a defined portfolio of clients with remote work and occasional travel to London head office and client sites. You will build relationships, gather feedback and drive ongoing value from our services.

You will work with internal teams to resolve issues, identify opportunities for improvement and support retention and referrals. Strong communication, organisation and a client-first approach are essential.