Remote Client Engagement Lead

Food Alert Ltd; Coventry; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Tailored training

Holiday allowance

Family-friendly leave

Healthcare plan

Life insurance

Employee assistance

Referral bonuses

Team celebrations

Job summary

Food Alert Ltd is hiring a Client Engagement Manager for a permanent, full-time role. This remote position includes travel to London head office and client sites occasionally, with a strong focus on proactive client engagement and value delivery.

You will own a defined client portfolio, build relationships through regular check-ins, identify risks early and work with internal teams to ensure clients receive the right support at the right time.

Qualifications

• Experience managing client relationships and working toward defined KPIs.
• Strong communication and interpersonal skills with a client-first approach.

Responsibilities

• Proactive client engagement: conduct regular outbound satisfaction calls and structured client check-ins across your portfolio.
• Listen & Learn: gather client feedback, identify trends and capture meaningful insight to improve services.
• Spot Risks Early: recognise signs of dissatisfaction or churn and take action.
• Resolve & Support: triage client concerns and coordinate with internal teams for timely resolution.
• Support Retention: monitor client sentiment and assist renewal conversations to reduce churn.
• Identify Opportunities: spot where additional services could add value and generate referrals.
• Collaborate: work with colleagues to resolve issues and support wider initiatives.

Job description

Food Alert Ltd is hiring a Client Engagement Manager for a permanent, full-time role. This remote position includes travel to London head office and client sites occasionally, with a strong focus on proactive client engagement and value delivery.

You will own a defined client portfolio, build relationships through regular check-ins, identify risks early and work with internal teams to ensure clients receive the right support at the right time.