Remote Client Engagement Manager

Food Alert Ltd; Bath; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Tailored training

Career progression

25 days holiday

Bank holidays & festive days

Enhanced family-friendly leave

Healthcare cash plan

Life insurance

Employee Assistance Programme

Referral bonuses

Team celebrations

Job summary

Food Alert Ltd is seeking a Client Engagement Manager to own a portfolio of clients, maintain proactive outreach and build lasting relationships. You will identify risks, capture insights and work with internal teams to ensure value delivery and client satisfaction.

The role is remote with travel to London Head Office and client sites, offering exposure to diverse industries and opportunities to drive growth through consultative client support.

Qualifications

• Experience managing client relationships and driving value.
• Strong focus on customer outcomes and relationship-building.
• Ability to identify opportunities and communicate effectively.

Responsibilities

• Proactively engage a defined portfolio of clients.
• Build relationships through regular check-ins and follow-ups.
• Identify risks, capture feedback and improve client experiences.
• Collaborate with internal teams to resolve issues and support retention.
• Spot opportunities for additional services and referrals.

Skills

Client management

Customer focus

Commercial awareness

Organisation

Communication

Digital confidence

Resilience & initiative

Job description

Food Alert Ltd is seeking a Client Engagement Manager to own a portfolio of clients, maintain proactive outreach and build lasting relationships. You will identify risks, capture insights and work with internal teams to ensure value delivery and client satisfaction.

The role is remote with travel to London Head Office and client sites, offering exposure to diverse industries and opportunities to drive growth through consultative client support.