Strategic Client Account Manager – Growth & Service

Value Apothecaries; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Job summary

Alloga UK is seeking a proactive Client Account Manager to oversee a portfolio of Order to Cash clients, report on service delivery and drive improvement across contracts and pricing. You will build strong client relationships and conduct quarterly reviews while coordinating with internal teams to protect revenue and client satisfaction.

You will identify new business opportunities, support go-live of new contracts and ensure KPI reporting and commercial viability across client accounts.

Qualifications

• Degree-level education or significant professional experience in a similar position.
• Experience in pharmaceutical or FMCG industries is a strong advantage.
• Understanding of supply chain and warehouse concepts.
• Good knowledge of Good Distribution Practice.

Responsibilities

• Develop and maintain positive relationships with existing client base.
• Conduct face-to-face, telephone and virtual meetings to present Alloga and its services.
• Respond promptly to client needs and service issues.
• Agree and manage quarterly business reviews with structured agendas and actions.
• Identify and support new business opportunities and value-added services.
• Coordinate with the Implementation Manager for go-live of new business.
• Monitor client satisfaction and address service gaps with internal teams.
• Support client surveys and implement improvement actions.
• Ensure commercial viability of client accounts and up-to-date contracts.

Skills

Relationship management

Stakeholder engagement

Client communications

Presentation skills

Education

Degree-level education

Tools

MS Office

CRM software

Job description

Alloga UK is seeking a proactive Client Account Manager to oversee a portfolio of Order to Cash clients, report on service delivery and drive improvement across contracts and pricing. You will build strong client relationships and conduct quarterly reviews while coordinating with internal teams to protect revenue and client satisfaction.

You will identify new business opportunities, support go-live of new contracts and ensure KPI reporting and commercial viability across client accounts.