Strategic Pharma Client Manager

Alliance Healthcare; East Midlands; On-site; GBP 40,000 - 70,000; Full time

Job summary

Alloga, part of Cencora, seeks a Client Account Manager to oversee a portfolio of Order to Cash clients. You will manage service delivery, maintain contracts, and identify opportunities to grow revenue while ensuring GDP/GMP compliance and high client satisfaction.

You will build strong relationships, run quarterly reviews, coordinate with Implementation, Quality, Finance and Operations, and report KPIs monthly. A degree or relevant experience in pharma or FMCG is preferred.

Qualifications

• Degree-level education or significant professional experience in a similar position.
• Experience in pharmaceutical or FMCG industry would be a strong advantage.
• Understanding of supply chain and warehouse concepts.
• Excellent presentation skills and professional communication.
• Ability to work with cross-functional internal teams and develop new business opportunities.

Responsibilities

• Develop and maintain positive relationships with Alloga's existing client base and support the company’s strategy.
• Present Alloga and its services through meetings, calls, emails and other channels.
• Respond promptly to client needs and service-related issues; manage quarterly reviews with agendas and notes.
• Identify, scope and support new business opportunities and value-added services for existing clients.
• Coordinate with Operations, Quality, Finance and Implementation to address service gaps and ensure Go-Live success.

Skills

Relationship management

Commercial acumen

Project coordination

Stakeholder management

Forecasting & planning

Cross-functional collaboration

Education

Degree-level education

Tools

Microsoft Office

Job description

Alloga, part of Cencora, seeks a Client Account Manager to oversee a portfolio of Order to Cash clients. You will manage service delivery, maintain contracts, and identify opportunities to grow revenue while ensuring GDP/GMP compliance and high client satisfaction.

You will build strong relationships, run quarterly reviews, coordinate with Implementation, Quality, Finance and Operations, and report KPIs monthly. A degree or relevant experience in pharma or FMCG is preferred.