Strategic Account Manager: Client Success & Growth

Michael Page; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25% bonus

Permanent role in Manchester

Professional development

Benefits package

Job summary

Michael Page in Manchester is seeking a dedicated Customer Accounts professional to manage a portfolio of client relationships, ensuring clear contact throughout the journey and timely resolutions.

You will maintain accurate CRM records, collaborate with internal teams, and strive to optimise service quality while supporting account growth. The permanent role offers a competitive 30,000 base salary plus a 25% annual bonus and opportunities for progression.

Qualifications

• Strong commercial awareness and excellent written and verbal communication.
• Highly organised with the ability to manage multiple priorities.
• Proficient in Microsoft Office applications and CRM usage.
• Attention to detail and accuracy in account records.

Responsibilities

• Manage a portfolio of customer accounts with proactive contact throughout the journey.
• Build strong relationships to understand needs and provide account support.
• Respond to queries promptly with clear updates and resolutions.
• Keep account records up to date in CRM and pricing schedules.
• Coordinate requests with internal teams to ensure smooth service delivery.
• Follow up on quotes and opportunities to maximise revenue.
• Support onboarding, quarterly reviews, and ongoing account management.

Skills

Strong commercial awareness

Excellent communication

Highly organised

Microsoft Office skills

Attention to detail

Multi-priority management

Tools

Microsoft Office

Job description

Michael Page in Manchester is seeking a dedicated Customer Accounts professional to manage a portfolio of client relationships, ensuring clear contact throughout the journey and timely resolutions.

You will maintain accurate CRM records, collaborate with internal teams, and strive to optimise service quality while supporting account growth. The permanent role offers a competitive 30,000 base salary plus a 25% annual bonus and opportunities for progression.