Customer Account Manager

Gillespie People Solutions Ltd; Scotland; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary and bonus

Career development opportunities

Job summary

Gillespie People Solutions Ltd partners with a leading Scottish B2B technology company to recruit a Customer Account Manager. You will manage a portfolio of UK and international accounts, deepen relationships with key stakeholders and drive product adoption to maximise customer value.

You’ll conduct regular business reviews, identify growth opportunities, and support onboarding with product demos and training, ensuring customers achieve strong ROI and long-term partnerships.

Qualifications

• Previous experience in Account Management, Customer Success, Client Services or Relationship Management and B2B experience.

Responsibilities

• Manage and developing your portfolio of existing customer accounts across the UK and international markets, building strong, long-term relationships with key stakeholders.
• Conduct regular business reviews to understand customer goals and demonstrate ROI and drive customer engagement levels via proactive relationship management.
• Identify and develop account revenue growth plans and collaborate closely with internal sales teams on expansion opportunities.
• Support smooth onboarding for new customers, delivering product training, product demos & effective onboarding.

Skills

Account Management

SaaS experience

Relationship building

Tools

CRM software

Job description

Our client is a leading Scottish B2B technology company providing innovative SAAS technology solutions to customers globally, with a big focus on exceptional customer support and strong relationships.

They're now looking for a customer-focused, highly-commercially aware Customer Account Manager to build strong client relationships, drive product adoption and maximise customer value across our client portfolio.

This role is ideal for someone who really enjoys building and working on long-term partnerships, identifying growth opportunities and ensuring customers achieve the best possible return from their investment.

What you\'ll be doing

• Manage and developing your portfolio of existing customer accounts across the UK and international markets, building strong, long-term relationships with key stakeholders.
• Conduct regular business reviews to understand customer goals and demonstrate ROI and drive customer engagement levels via proactive relationship management.
• Identify and develop account revenue growth plans and collaborate closely with internal sales teams on expansion opportunities.
• Support smooth onboarding for new customers, delivering product training, product demos & effective onboarding.

What you\'ll ideally need to have

• Previous experience in Account Management, Customer Success, Client Services or Relationship Management and B2B experience.
• Strong communication, presentation and relationship building skills, ideally within a SAAS environment.
• Commercially driven, organised, consultative style and able to manage multiple priorities with a positive, proactive mindset.

In return you\'ll receive

• Great support and backing from a renowned industry team and great working environment.
• Competitive salary c.£45k base) and bonus structure.
• Hybrid working and career development opportunities.