Strategic Account Manager — Client Growth & Retention

ImmigrationGPT; Tees Valley; Hybrid; GBP 47,000 - 58,000; Full time

Benefits offered by this job

Unlimited paid holidays

Hybrid working

Medicash Cash Plan

Employee Assistance Programme

Dog-friendly offices

Job summary

Visualsoft Limited in Stockton-on-Tees seeks an Account Manager to act as the trusted advisor for clients, driving renewal success and revenue growth. You will monitor health, manage relationships, and identify upsell opportunities to maximise client value.

The role requires excellent communication, proactive problem solving, and meticulous attention to contract details and deliverables. Hybrid/onsite arrangements may apply with strong client focus.

Qualifications

• Strong attention to detail and commitment to high-quality work in client management.
• Analytical mindset with ability to interpret performance data and act on insights.
• Exceptional communication and interpersonal skills across all levels of an organisation.
• Proven ability to identify and capitalise on growth opportunities within existing client portfolios.

Responsibilities

• Act as the main point of contact for clients, delivering clear, professional communication.
• Proactively manage the end-to-end renewal process for assigned accounts, ensuring on-time renewals at correct rates.
• Monitor account health to identify churn risks and maximise retention.
• Identify opportunities to upsell additional services to existing clients.
• Maintain comprehensive visibility into client communications and activities with detailed follow-ups.

Skills

Attention to detail

Communication skills

Relationship management

Analytical mindset

Proactive problem solving

Job description

Visualsoft Limited in Stockton-on-Tees seeks an Account Manager to act as the trusted advisor for clients, driving renewal success and revenue growth. You will monitor health, manage relationships, and identify upsell opportunities to maximise client value.

The role requires excellent communication, proactive problem solving, and meticulous attention to contract details and deliverables. Hybrid/onsite arrangements may apply with strong client focus.