Client Success & Growth Manager (Hybrid)

Visualsoft; Tees Valley; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Unlimited paid holidays

Hybrid working

Medicash Cash Plan

Employee Assistance Programme

Dog-friendly offices

MacBook provided

Free breakfast and beverages

Pension scheme

Cycle to work

EV Car scheme

Brand discounts

Training & development

Job summary

Visualsoft is seeking an experienced Client Relationship Manager to ensure client success, retention and satisfaction. You will act as the trusted advisor and primary contact, monitor health, drive revenue growth and secure renewals through strong relationship management.

You will collaborate across teams to upsell services, manage renewal cycles, and maintain accurate records, invoicing, and action logs. Excellent communication and problem-solving are essential.

Qualifications

• Experience in client relationship management and retention.
• Ability to upsell services and identify growth opportunities.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Act as main point of contact for clients, fostering trust.
• Proactively manage renewal process for accounts.
• Monitor account health to identify churn risks.
• Identify upsell opportunities to maximise value.
• Conduct regular touchpoint meetings to align goals.
• Maintain visibility into client communications and actions.
• Oversee accuracy of invoicing and account updates.
• Engage stakeholders at all levels with quarterly updates.

Skills

Relationship management

Retention focus

Communication skills

Problem solving

Account management

Education

Tools

CRM software

Invoicing systems

MS Office

Job description

Visualsoft is seeking an experienced Client Relationship Manager to ensure client success, retention and satisfaction. You will act as the trusted advisor and primary contact, monitor health, drive revenue growth and secure renewals through strong relationship management.

You will collaborate across teams to upsell services, manage renewal cycles, and maintain accurate records, invoicing, and action logs. Excellent communication and problem-solving are essential.