Strategic Account Manager – Growth & Solutions

SHI International Corp.; Greater London; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Financial benefits

Office facilities

Job summary

SHI International Corp. UK is seeking an Account Manager to drive customer retention and growth by identifying client pain points and delivering end-to-end solutions.

You’ll maintain regular communication to align forecasts, host Quarterly Business Reviews, and coordinate with Account Executives and other resources to meet customer needs. You will provide excellent service, manage CRM activities, and support major initiatives to enhance technology deployment.

Qualifications

• Bachelor's degree or equivalent work experience.
• Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements.
• Experience using Word, Excel, PowerPoint and Outlook to enhance productivity.
• Experience coordinating multiple projects and teams to deliver on time and within budget.
• Experience selling IT products and services globally and managing international client relationships.

Responsibilities

• Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions.
• Maintain regular communication with customers to align forecasts with sales and supply chain management.
• Host Quarterly Business Reviews and status meetings.
• Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
• Regularly review and improve processes to accelerate technology deployment and utilization.
• Prepare and deliver management reports and CRM updates.
• Create, track, and update activities in the CRM system.
• Provide excellent customer service including pricing quotes and managing renewals.

Skills

SOW development

MS Office

Multi-project coordination

CRM management

Team selling

Global IT sales

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

CRM software

Job description

SHI International Corp. UK is seeking an Account Manager to drive customer retention and growth by identifying client pain points and delivering end-to-end solutions.

You’ll maintain regular communication to align forecasts, host Quarterly Business Reviews, and coordinate with Account Executives and other resources to meet customer needs. You will provide excellent service, manage CRM activities, and support major initiatives to enhance technology deployment.