Strategic Account Growth Manager

Arrive; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Arrive is seeking an experienced Account Manager to lead client growth strategy and manage a diverse portfolio. You will collaborate with Finance and cross‑functional teams to drive revenue expansion and optimize client satisfaction, while mentoring junior team members.

In this role you’ll oversee renewals, identify upsell opportunities, and provide strategic forecasts to leadership. A proactive, growth‑minded leader with strong relationship skills will thrive here, supporting Arrive’s global

Qualifications

• 2+ years of experience in Account Management or Customer Success.
• Strong written and verbal communication skills with the ability to influence and engage diverse stakeholders.
• Demonstrated leadership and mentorship skills, with experience guiding and developing junior colleagues.
• Exceptional relationship-building capabilities rooted in transparency, trust, and reliable execution.
• Excellent organizational and multi-tasking abilities to effectively manage competing priorities and deliverables.
• Proficiency with analytical tools, IT systems, and Microsoft Office Suite.

Responsibilities

• Manage a diverse account portfolio, fostering strong, long‑term client relationships.
• Drive client satisfaction, retention, and growth through strategic renewals and upsell opportunities.
• Identify and pursue account expansion opportunities aligned with overarching business goals.
• Conduct competitor analysis and market research to continually enhance service offerings.
• Collaborate cross‑functionally with internal teams to consistently deliver on client expectations and campaign objectives.
• Provide regular performance updates and strategic forecasts to internal leadership.
• Partner with Finance to monitor revenue performance and track key financial metrics.
• Serve as the primary point of contact for key account matters, leading efficient problem resolution.
• Mentor and guide team members while contributing to overarching account management strategies.

Skills

Account Management

Customer Success

Leadership

Communication

Relationship Building

Organizational Skills

Analytical Skills

Stakeholder Management

Tools

Microsoft Office Suite

Job description

Arrive is seeking an experienced Account Manager to lead client growth strategy and manage a diverse portfolio. You will collaborate with Finance and cross‑functional teams to drive revenue expansion and optimize client satisfaction, while mentoring junior team members.

In this role you’ll oversee renewals, identify upsell opportunities, and provide strategic forecasts to leadership. A proactive, growth‑minded leader with strong relationship skills will thrive here, supporting Arrive’s global