Client Account Manager

Arrive; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Arrive is seeking an experienced Account Manager to lead client growth strategy and manage a diverse portfolio. You will collaborate with Finance and cross‑functional teams to drive revenue expansion and optimize client satisfaction, while mentoring junior team members.

In this role you’ll oversee renewals, identify upsell opportunities, and provide strategic forecasts to leadership. A proactive, growth‑minded leader with strong relationship skills will thrive here, supporting Arrive’s global

Qualifications

• 2+ years of experience in Account Management or Customer Success.
• Strong written and verbal communication skills with the ability to influence and engage diverse stakeholders.
• Demonstrated leadership and mentorship skills, with experience guiding and developing junior colleagues.
• Exceptional relationship-building capabilities rooted in transparency, trust, and reliable execution.
• Excellent organizational and multi-tasking abilities to effectively manage competing priorities and deliverables.
• Proficiency with analytical tools, IT systems, and Microsoft Office Suite.

Responsibilities

• Manage a diverse account portfolio, fostering strong, long‑term client relationships.
• Drive client satisfaction, retention, and growth through strategic renewals and upsell opportunities.
• Identify and pursue account expansion opportunities aligned with overarching business goals.
• Conduct competitor analysis and market research to continually enhance service offerings.
• Collaborate cross‑functionally with internal teams to consistently deliver on client expectations and campaign objectives.
• Provide regular performance updates and strategic forecasts to internal leadership.
• Partner with Finance to monitor revenue performance and track key financial metrics.
• Serve as the primary point of contact for key account matters, leading efficient problem resolution.
• Mentor and guide team members while contributing to overarching account management strategies.

Skills

Account Management

Customer Success

Leadership

Communication

Relationship Building

Organizational Skills

Analytical Skills

Stakeholder Management

Tools

Microsoft Office Suite

Job description

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

We are seeking an experienced, driven, and collaborative Account Manager to join our innovative Account Management team. In this pivotal role, you will lead client growth strategy, oversee a diverse account portfolio, and serve as a mentor to junior team members. Working closely with key internal stakeholders across Finance and cross-functional campaign teams, you will play a key role in driving revenue expansion, optimizing client satisfaction, and contributing to overall business performance. This is an exciting opportunity to make a tangible impact on our global urban mobility mission while expanding your leadership footprint.

How to make an impact

• Manage a diverse account portfolio, fostering strong, long‑term client relationships.

• Drive client satisfaction, retention, and growth through strategic renewals and upsell opportunities.

• Identify and pursue account expansion opportunities aligned with overarching business goals.

• Conduct competitor analysis and market research to continually enhance service offerings.

• Collaborate cross‑functionally with internal teams to consistently deliver on client expectations and campaign objectives.

• Provide regular performance updates and strategic forecasts to internal leadership.

• Partner with Finance to monitor revenue performance and track key financial metrics.

• Serve as the primary point of contact for key account matters, leading efficient problem resolution.

• Mentor and guide team members while contributing to overarching account management strategies.

About you

You are a proactive, growth‑minded leader who thrives on building strong relationships and helping others succeed. You bring a collaborative spirit, sharp strategic instincts, and a dedication to delivering high‑quality client experiences. Motivated by continuous learning and innovation, you enjoy navigating complex client needs, solving problems with agility, and empowering team members to reach their full potential.

Your background

• 2+ years of experience in Account Management or Customer Success, with a proven record of managing high‑value portfolios and driving revenue growth.

• Strong written and verbal communication skills with the ability to influence and engage diverse stakeholders.

• Demonstrated leadership and mentorship skills, with experience guiding and developing junior colleagues.

• Exceptional relationship‑building capabilities rooted in transparency, trust, and reliable execution.

• Excellent organizational and multi‑tasking abilities to effectively manage competing priorities and deliverables.

• Proficiency with analytical tools, IT systems, and Microsoft Office Suite.

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision‑makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data‑driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.