Strategic Account Growth Lead

Parking; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Arrive, a global mobility platform, is seeking an experienced Account Manager to lead client growth, manage a diverse portfolio, and mentor junior team members.

You will work closely with Finance and cross-functional campaign teams to drive revenue expansion, optimize client satisfaction, and contribute to our mission of transforming urban mobility. This is a strategic, leadership-focused role within our Account Management team.

Qualifications

• 2+ years of experience in Account Management or Customer Success.
• Strong written and verbal communication with the ability to influence diverse stakeholders.
• Demonstrated leadership and mentorship skills for junior colleagues.
• Relationship-building rooted in transparency, trust, and reliable execution.
• Excellent organizational and multi-tasking abilities to manage competing priorities.

Responsibilities

• Drive client satisfaction, retention, and growth through strategic renewals and upsell opportunities.
• Identify and pursue account expansion opportunities aligned with overarching business goals.
• Conduct competitor analysis and market research to continually enhance service offerings.
• Collaborate cross-functionally with internal teams to consistently deliver on client expectations and campaign objectives.
• Provide regular performance updates and strategic forecasts to internal leadership.
• Partner with Finance to monitor revenue performance and track key financial metrics.
• Serve as the primary point of contact for key account matters, leading efficient problem resolution.
• Mentor and guide team members while contributing to overarching account management strategies.

Skills

Account Management

Customer Success

Strategic Growth

Leadership

Stakeholder Engagement

Tools

Microsoft Office

Job description

Arrive, a global mobility platform, is seeking an experienced Account Manager to lead client growth, manage a diverse portfolio, and mentor junior team members.

You will work closely with Finance and cross-functional campaign teams to drive revenue expansion, optimize client satisfaction, and contribute to our mission of transforming urban mobility. This is a strategic, leadership-focused role within our Account Management team.