Strategic Account Executive - Training & Growth

CAE; Burgess Hill; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private health insurance with BUPA

Healthcare cash plan

Pension scheme

Life Assurance

Flexible holiday policy

Job summary

CAE is seeking a Customer Service & Sales professional in the UK to manage client relationships and drive training solutions. You will coordinate training events, respond to inquiries, and support renewal and revenue growth while collaborating with the Training Services team.

The role requires weekend/holiday coverage in the UK and familiarity with Salesforce or similar CRM systems is advantageous. Strong communication and teamwork are essential for success at CAE.

Qualifications

• Experience in customer/client relations role.
• Excellent verbal and written communication skills.
• Ability to be adaptable and flexible.
• Problem solving skills and willingness to participate in process improvement.
• Self-starter with the ability to multi-task and prioritize daily workload.
• Experience with Salesforce or equivalent client database software is advantageous.
• Strong teamwork and professional demeanor.
• Aviation experience desirable.
• Proficient with Microsoft Word, Excel, Outlook.
• Willing to work weekends and public holidays in the UK.

Responsibilities

• Build and maintain effective long-term relationships with customer decision-makers and key stakeholders within an assigned territory.
• Support customer retention by maximizing renewal and continuation of existing revenue streams.
• Coordinate and book client training events by reviewing prerequisites, participant qualifications, course availability, and accurately registering requirements.
• Respond to client inquiries in a timely and professional manner.
• Schedule and track recurring training events and follow up to ensure completion.
• Identify opportunities to promote additional training courses that align with client needs and objectives.
• Negotiate pricing agreements and make contract-related decisions per guidelines.
• Monitor training events through completion and provide ongoing customer support.
• Communicate payment terms clearly and assist with payment collection at training events when required.
• Support achievement of company sales strategies, objectives, and territory targets.
• Deliver a high standard of customer service through proactive communication and follow-up.
• Establish and maintain positive client relationships through regular engagement and account management activities.
• Coordinate training requirements with the Training Services team to deliver appropriate customer solutions.
• Collaborate with colleagues to support team objectives and provide backup coverage when needed.
• Support training participation growth and achievement of assigned sales targets.
• Maintain accurate and up-to-date customer information in Salesforce and Gemini systems.

Skills

Customer relations

Communication skills

Teamwork

Multi-tasking

Problem solving

Adaptability

Sales support

Sales negotiation

Salesforce experience

MS Office (Word/Excel)

Tools

Salesforce

Gemini CRM

MS Office

Job description

CAE is seeking a Customer Service & Sales professional in the UK to manage client relationships and drive training solutions. You will coordinate training events, respond to inquiries, and support renewal and revenue growth while collaborating with the Training Services team.

The role requires weekend/holiday coverage in the UK and familiarity with Salesforce or similar CRM systems is advantageous. Strong communication and teamwork are essential for success at CAE.