Account Executive - maternity cover (fixed term contract for 12-months)

CAE; Burgess Hill; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private health insurance with BUPA

Healthcare cash plan

Pension scheme

Life Assurance

Flexible holiday policy

Job summary

CAE is seeking a Customer Service & Sales professional in the UK to manage client relationships and drive training solutions. You will coordinate training events, respond to inquiries, and support renewal and revenue growth while collaborating with the Training Services team.

The role requires weekend/holiday coverage in the UK and familiarity with Salesforce or similar CRM systems is advantageous. Strong communication and teamwork are essential for success at CAE.

Qualifications

• Experience in customer/client relations role.
• Excellent verbal and written communication skills.
• Ability to be adaptable and flexible.
• Problem solving skills and willingness to participate in process improvement.
• Self-starter with the ability to multi-task and prioritize daily workload.
• Experience with Salesforce or equivalent client database software is advantageous.
• Strong teamwork and professional demeanor.
• Aviation experience desirable.
• Proficient with Microsoft Word, Excel, Outlook.
• Willing to work weekends and public holidays in the UK.

Responsibilities

• Build and maintain effective long-term relationships with customer decision-makers and key stakeholders within an assigned territory.
• Support customer retention by maximizing renewal and continuation of existing revenue streams.
• Coordinate and book client training events by reviewing prerequisites, participant qualifications, course availability, and accurately registering requirements.
• Respond to client inquiries in a timely and professional manner.
• Schedule and track recurring training events and follow up to ensure completion.
• Identify opportunities to promote additional training courses that align with client needs and objectives.
• Negotiate pricing agreements and make contract-related decisions per guidelines.
• Monitor training events through completion and provide ongoing customer support.
• Communicate payment terms clearly and assist with payment collection at training events when required.
• Support achievement of company sales strategies, objectives, and territory targets.
• Deliver a high standard of customer service through proactive communication and follow-up.
• Establish and maintain positive client relationships through regular engagement and account management activities.
• Coordinate training requirements with the Training Services team to deliver appropriate customer solutions.
• Collaborate with colleagues to support team objectives and provide backup coverage when needed.
• Support training participation growth and achievement of assigned sales targets.
• Maintain accurate and up-to-date customer information in Salesforce and Gemini systems.

Skills

Customer relations

Communication skills

Teamwork

Multi-tasking

Problem solving

Adaptability

Sales support

Sales negotiation

Salesforce experience

MS Office (Word/Excel)

Tools

Salesforce

Gemini CRM

MS Office

Job description

• Build and maintain effective long-term relationships with customer decision-makers and key stakeholders within an assigned territory.
• Support customer retention by maximizing the renewal and continuation of existing revenue streams.
• Coordinate and book client training events by reviewing course prerequisites, participant qualifications, course availability, and accurately registering training requirements.
• Respond to client inquiries in a timely and professional manner.
• Schedule and track recurring training events and follow up to ensure completion.
• Identify opportunities to promote additional training courses that align with client needs and objectives.
• Negotiate pricing agreements and make contract-related decisions in accordance with established guidelines.
• Monitor training events through completion and provide ongoing customer support.
• Communicate payment terms clearly and assist with payment collection activities, including collecting applicable payments at training events when required.
• Support the achievement of company sales strategies, objectives, and territory targets.
• Deliver a high standard of customer service through proactive communication and follow-up.
• Establish and maintain positive client relationships through regular engagement and account management activities.
• Coordinate training requirements with the Training Services team to deliver appropriate customer solutions.
• Collaborate with colleagues to support team objectives and provide backup coverage when needed.
• Support training participation growth and achievement of assigned sales targets.
• Maintain accurate and up-to-date customer information in Salesforce and Gemini systems.
  Experience in customer/client relations role.
• Excellent verbal and written communication skills.
• Demonstrated ability to be adaptable and flexible with the capacity to accept change.
• Demonstrated problem solving skills and the willingness to participate in process improvement projects.
• Self-starter.
• Must be able to multi-task and prioritize daily workload.
• Experience with Microsoft Word, Excel, Outlook, and Internet Explorer.
• Must be able to work in a team environment.
• Must be able to maintain professionalism in the workplace at all times.
• Aviation experience desirable.
• Experience with Salesforce or equivalent client database software would be an advantage.
• Other details
• The ability to converse in a second language would be an advantage
• In the UK, this role requires weekend and public holiday working. The team ensure a minimum of 1 person departmental coverage on any weekend day but will only be expected to work 5 days per week. Bank holidays are considered "working days" (with the exception of Christmas Day and on some occasions, Boxing Day which gets reviewed each year). Account Executives can book public holidays off but the department needs to have adequate coverage.
  Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE's global mission of enhancing safety and readiness., At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
  Attractive benefits including a flexible holiday policy and a flexi-time scheme
• Private health insurance with BUPA
• Healthcare cash plan
• Pension scheme
• Life Assurance