Strategic Account Executive

Lyreco Group; Telford; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

31 days holiday

Hybrid work

Pension & life assurance

Volunteering days

Talent development program

Referral scheme

Cycle to work

Eye care vouchers

Career breaks

Sports & Social club

Job summary

Lyreco Group in the United Kingdom is seeking a customer-focused professional to manage strategic accounts with hybrid work. You will service key customers, promote Lyreco solutions, and work with account managers to grow sales while ensuring excellent service.

The role requires strong communication, organisational skills, and the ability to travel occasionally within the UK. A proactive, collaborative approach will help you thrive in this customer-centric environment.

Qualifications

• Customer-focused, commercially minded and proactive.
• Experience in customer service or inside sales role.
• Excellent communication and relationship-building skills.
• Strong organisational skills and ability to manage multiple priorities.
• Proficiency with Microsoft Office; Excel formulas and pivot tables advantageous.
• Willingness to travel occasionally within the UK.

Responsibilities

• Be the go-to person for strategic customers, ensuring excellent service and supporting growth and profitability of accounts.
• Build strong customer relationships and resolve queries to deliver an outstanding experience.
• Identify opportunities to promote and cross-sell Lyreco workplace solutions.
• Collaborate with Strategic Account Managers to develop strategies increasing sales and profitability.
• Support implementation of new contracts and product categories for a smooth customer journey.
• Manage account administration, maintain customer data and prepare business reports.
• Identify process improvements to enhance overall customer experience.

Skills

Customer service / inside sales

Communication skills

Organisation

Self-motivation / proactive

Microsoft Office / Excel

Travel within UK

Tools

Excel

Job description

Location: Telford Head Office - Hybrid (minimum 3 days in the office)Hours: Monday to Friday, 9:00am - 5:30pmContract: Permanent / Full Time

What you'll be doing

• You'll be the go-to person for our strategic customers, ensuring they receive excellent service while supporting the growth and profitability of their accounts.
• Build strong customer relationships, providing dedicated support and resolving queries to deliver an excellent customer experience.
• Identify opportunities to promote and cross-sell our workplace solutions, helping customers get more from their partnership with Lyreco.
• Work closely with Strategic Account Managers to develop strategies that increase sales and profitability.
• Support the implementation of new contracts and product categories, ensuring a smooth experience for customers.
• Manage account administration, maintain accurate customer information and prepare business reports and documentation.
• Identify ways to improve processes and enhance the overall customer experience.

What we're looking for

• We're looking for someone who is customer-focused, commercially minded and enjoys making things happen. You'll be organised, proactive and confident in building relationships with customers and colleagues.
• You’ll bring:
• Experience in a customer service or inside sales environment, with the confidence to promote products and identify sales opportunities.
• Excellent communication and relationship-building skills.
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
• A proactive, self-motivated approach, with the ability to work independently and as part of a team.
• Good Microsoft Office skills. Experience with Excel formulas and pivot tables would be an advantage.
• Flexibility to travel occasionally within the UK when required.

What we offer

• 31 days' holiday, including bank holidays.
• Hybrid working, with the opportunity to work from home.
• Company pension and life assurance.
• Two fully paid community volunteering days each year.
• Grow Our Own Talent Programme, supporting internal career development.
• Employee referral scheme and long service awards.
• Cycle to Work Scheme, retail discounts and eye care vouchers.
• Career break opportunities after three years' service.
• Sports & Social Club, offering discounted trips and excursions.

If you enjoy building customer relationships, spotting commercial opportunities and making a real difference to the customer experience, we'd love to hear from you. At Lyreco, we're committed to creating an inclusive workplace where everyone feels valued and respected. We embrace equality, diversity and inclusion and welcome applications from people who reflect the diversity of our communities. We're also committed to the wellbeing of our people and the sustainability of our environment. #INDHPUK