Strategic Account Executive

Lyreco UK Limited; Telford; Hybrid; GBP 38,000 - 58,000; Full time

Benefits offered by this job

Hybrid working

Company pension

Life assurance

Volunteer days

Career development

Referral scheme

Cycle to work

Eye care vouchers

Discounts

Job summary

Lyreco UK is recruiting a Strategic Account Executive to support our strategic customers and work closely with our Strategic Account Managers to deliver tailored workplace solutions. You will build strong relationships, identify growth opportunities, and ensure excellent account profitability while coordinating with internal teams.

The role is hybrid (minimum 3 days in office at Telford Head Office), with a focus on delivering outstanding customer service and driving expansion of contracts and

Qualifications

• Customer-focused and commercially minded with a proactive approach.
• Excellent communication and relationship-building skills.
• Strong organizational abilities with multi-priority management.

Responsibilities

• Build strong relationships and provide dedicated support to strategic customers.
• Identify opportunities to promote and cross-sell Lyreco workplace solutions.
• Collaborate with Strategic Account Managers to grow sales and profitability.
• Support implementation of new contracts and product categories for a smooth customer experience.
• Manage account administration, maintain accurate data and prepare business reports.

Skills

Customer service

Inside sales

Communication

Organization

Independent work

Team collaboration

UK travel

Tools

Excel

Microsoft Office

Pivot tables

Job description

Strategic Account Executive Location: Telford Head Office – Hybrid (minimum 3 days in the office) Hours: Monday to Friday, 9:00am – 5:30pm Contract: Permanent / Full Time Great relationships. Great opportunities. Great careers. At Lyreco, we're about empowering people to create great – and we're looking for a Strategic Account Executive to join our Corporate team. Are you passionate about delivering great customer service, building strong relationships and spotting opportunities to grow accounts? This could be the role for you! You'll play a key role in supporting our strategic customers, working closely with our Strategic Account Managers to deliver tailored workplace solutions, strengthen customer relationships and identify opportunities for growth.

What you'll be doing

You’ll be the go-to person for our strategic customers, ensuring they receive excellent service while supporting the growth and profitability of their accounts.

• Build strong customer relationships, providing dedicated support and resolving queries to deliver an excellent customer experience.
• Identify opportunities to promote and cross-sell our workplace solutions, helping customers get more from their partnership with Lyreco.
• Work closely with Strategic Account Managers to develop strategies that increase sales and profitability.
• Support the implementation of new contracts and product categories, ensuring a smooth experience for customers.
• Manage account administration, maintain accurate customer information and prepare business reports and documentation.
• Identify ways to improve processes and enhance the overall customer experience.

What we’re looking for

We're looking for someone who is customer-focused, commercially minded and enjoys making things happen. You’ll be organised, proactive and confident in building relationships with customers and colleagues. You’ll bring:

• Experience in a customer service or inside sales environment, with the confidence to promote products and identify sales opportunities.
• Excellent communication and relationship-building skills.
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
• A proactive, self-motivated approach, with the ability to work independently and as part of a team.
• Good Microsoft Office skills.
• Experience with Excel formulas and pivot tables would be an advantage.
• Flexibility to travel occasionally within the UK when required.

What we offer

At Lyreco, we believe in creating a workplace where our people feel valued, supported and empowered to grow. You’ll be joining a collaborative team with opportunities to develop your skills and progress your career. Our benefits include:

• 31 days' holiday, including bank holidays.
• Hybrid working, with the opportunity to work from home.
• Company pension and life assurance.
• Two fully paid community volunteering days each year.
• Grow Our Own Talent Programme, supporting internal career development.
• Employee referral scheme and long service awards.
• Cycle to Work Scheme, retail discounts and eye care vouchers.
• Career break opportunities after three years' service.
• Sports & Social Club, offering discounted trips and excursions.

At Lyreco, we’re committed to creating an inclusive workplace where everyone feels valued and respected. We embrace equality, diversity and inclusion and welcome applications from people who reflect the diversity of our communities. We’re also committed to the wellbeing of our people and the sustainability of our environment.

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.