Inside Sales Digital Account Manager-2

Lyreco Group; Halford CP; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Monthly commission

31 days holiday

Work from home after probation

Pension & Life Assurance

Cycle to Work Scheme

Vouchers (retail/eye care)

Volunteer days

Career development program

Referral scheme

Long service awards

Career break after 3 yrs

Sports & Social Club

Company values

Job summary

Lyreco Group is seeking an Inside Sales Digital Account Manager to join our head office in Telford. You will work in a dynamic, office-based environment, engaging with customers daily to conduct business reviews and create value at every interaction.

You will drive revenue by building relationships, managing accounts, and identifying opportunities to upsell while maintaining thorough CRM records and delivering customer-focused service.

Qualifications

• Experience in a telephone-based environment is essential.
• Keen to exceed KPIs and earn commission.
• Excellent communication and relationship-building skills with customers and colleagues.
• Strong listening and objection-handling abilities.
• Able to work effectively in a team and autonomously.

Responsibilities

• Manage and develop customer base to exceed targets.
• Maintain accurate CRM account records at all times.
• Take and resolve customer queries within agreed timescales.
• Accelerate account spend and identify opportunities to cross-sell.

Skills

Telephone-based experience

Target driven

Active listening

Communication

Teamwork and independence

Job description

Inside Sales Digital Account Manager

Location: Donnington – Telford -TF2 7NB
Salary: £26,227.50k per annum
Hours: Mon-Fri- 9am-5.30pm
Contract: Full time – Permanent
Package: Monthly Commission

Ready to create something great?

At Lyreco, we're about empowering people to create great – and we're looking for an Inside Sales Digital Account Manager to join our Inside Sales team here at Head Office in Telford.

As an integral part of our team, you'll be working in a dynamic office-based environment, engaging with customers daily to conduct business reviews and create value at every interaction. An exciting opportunity to kickstart your career in sales.

What you'll be doing

You’ll have the opportunity to drive revenue by building customer relationships and identifying opportunities.

• Effectively manage and develop a customer base to exceed set targets.
• Ensuring all customers within your section of the client database receive regular contact in line with business expectation and that the customer continue to spend with us.
• To be responsible for the accurate maintenance of the account record in CRM at all times.
• To take and resolve any queries arising within agreed timescales.
• Accelerating account spend and looking for opportunities to add products to customers purchasing behaviour.

What we're looking for

You don't need to tick every box, but we'd love to hear from you if you have:

• Essential experience in a telephone-based environment.
• Target driven, self-motivated and hungry to exceed your KPI’s and to earn commission.
• Strong active listening skills with a strong ability to overcome objections and remain positive throughout customer interactions.
• Excellent communicator who builds successful business relationships with customers and colleagues.
• Ability to work well with others as part of a team as well as independently.

What you'll get

Alongside a salary of £26,227.50k per annum you'll receive:

• Monthly commission.
• 31 days holiday, inclusive of bank holidays.
• Ability to work from home, 2 days from home after probation period.
• Pension & Life Assurance Scheme.
• Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Our Own Talent Programme – promoting internal career development.
• Referral Scheme.
• Long Service Awards – to celebrate your career milestones.
• Opportunity for career break – after 3 yrs of service
• Sports & Social Club – access to discounted trips and excursions.
• All Work to Company Values: Passion, Respect, Agility, Excellence.

Create great with us

At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

No agencies please.

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