Strategic Account Director, Client Growth & Operations

Acorn Limited; Slough; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Company Car

Company Events

Wellbeing Benefits – 24 hours turnout/

25 days holiday

Cycle to Work Scheme

Job summary

Acorn Limited in the United Kingdom is seeking an experienced AGM to join our senior leadership team. You will own key client accounts, lead high-performing teams across multiple sites, and shape service delivery to drive growth and exceptional performance.

Reporting to the Operations Director, you will manage Contract Managers, develop client relationships at senior levels, and identify opportunities for account growth while ensuring profitability and effective KPI management.

Qualifications

• Proven experience in senior account management or operational leadership
• Track record of managing multiple contracts or accounts
• Strong leadership skills with ability to manage managers and teams
• Excellent stakeholder and client relationship management
• Commercially aware with a results-driven mindset
• Willingness to travel to client sites

Responsibilities

• Take full accountability for the performance of assigned contracts, including service delivery, customer satisfaction, and financial outcomes
• Lead, develop, and support Contract Managers to deliver consistent, high-quality results
• Build and maintain strong senior-level client relationships, acting as the key escalation point
• Identify opportunities for account growth, retention, and service improvement
• Drive operational performance through KPI management, resource planning, and continuous improvement
• Work closely with senior leadership to contribute to strategic planning and business growth
• Champion a positive, high-performance culture built on accountability and professionalism

Skills

Leadership

Client relationships

Strategic thinking

Commercial awareness

Job description

Acorn Limited in the United Kingdom is seeking an experienced AGM to join our senior leadership team. You will own key client accounts, lead high-performing teams across multiple sites, and shape service delivery to drive growth and exceptional performance.

Reporting to the Operations Director, you will manage Contract Managers, develop client relationships at senior levels, and identify opportunities for account growth while ensuring profitability and effective KPI management.