Account Director

Acorn Limited; Slough; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Company Car

Company Events

Wellbeing Benefits – 24 hours turnout/

25 days holiday

Cycle to Work Scheme

Job summary

Acorn Limited in the United Kingdom is seeking an experienced AGM to join our senior leadership team. You will own key client accounts, lead high-performing teams across multiple sites, and shape service delivery to drive growth and exceptional performance.

Reporting to the Operations Director, you will manage Contract Managers, develop client relationships at senior levels, and identify opportunities for account growth while ensuring profitability and effective KPI management.

Qualifications

• Proven experience in senior account management or operational leadership
• Track record of managing multiple contracts or accounts
• Strong leadership skills with ability to manage managers and teams
• Excellent stakeholder and client relationship management
• Commercially aware with a results-driven mindset
• Willingness to travel to client sites

Responsibilities

• Take full accountability for the performance of assigned contracts, including service delivery, customer satisfaction, and financial outcomes
• Lead, develop, and support Contract Managers to deliver consistent, high-quality results
• Build and maintain strong senior-level client relationships, acting as the key escalation point
• Identify opportunities for account growth, retention, and service improvement
• Drive operational performance through KPI management, resource planning, and continuous improvement
• Work closely with senior leadership to contribute to strategic planning and business growth
• Champion a positive, high-performance culture built on accountability and professionalism

Skills

Leadership

Client relationships

Strategic thinking

Commercial awareness

Job description

An Exciting Opportunity to Make a Real Difference

We are looking for an experienced and driven AGM to join our team in a senior leadership role where you will have a genuine impact on business performance, client relationships, and operational excellence.

This is a unique opportunity to take ownership of key client accounts, lead high-performing teams, and shape service delivery across multiple sites. You will play a vital role in driving growth, improving performance, and ensuring exceptional service standards are consistently achieved.

About the Role

Reporting to the Operations Director, the Account Director will be responsible for the overall operational performance, profitability, and client satisfaction across a portfolio of accounts.

You will lead a team of Contract Managers, acting as a trusted partner to clients while ensuring services are delivered efficiently, safely, and in line with company values.

Why Join Us?

This is more than just a leadership position, it is an opportunity to shape outcomes, influence strategy, and make a meaningful contribution to both our clients and our people.

If you are looking for a role where your leadership will directly drive success and create lasting impact, we would love to hear from you.

Location: Slough ( with travel to Client Sites)

Salary: on exp

Hours: 41.25 hours a week

Company Benefits

• Company Car
• Company Events
• Wellbeing Benefits – 24 hours turnaround GP appointment for the whole family
• 25 days holiday (not including bank holidays)
• Cycle to Work Scheme

Responsibilities

• Take full accountability for the performance of assigned contracts, including service delivery, customer satisfaction, and financial outcomes
• Lead, develop, and support Contract Managers to deliver consistent, high-quality results
• Build and maintain strong senior-level client relationships, acting as the key escalation point
• Identify opportunities for account growth, retention, and service improvement
• Drive operational performance through KPI management, resource planning, and continuous improvement
• Work closely with senior leadership to contribute to strategic planning and business growth
• Champion a positive, high-performance culture built on accountability and professionalism

About You

• We are seeking a confident and commercially aware leader who can balance strategic thinking with hands‑on operational delivery.
• Proven experience in a senior account management or operational leadership role
• A track record of managing multiple contracts or accounts successfully
• Strong leadership skills with experience managing managers and teams
• Excellent stakeholder and client relationship management abilities
• A results‑driven mindset with strong commercial awareness

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability