Store Team Leader: Inspire & Elevate Customer Experiences

Card Factory; Rhyl; On-site; GBP 21,000 - 26,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energize the store, support the Store Manager, and ensure every customer leaves with exactly what they came in for and a smile. You’ll step up when the Store Manager is away, keeping things running smoothly with confidence and care.

You’ll lead by example, drive store initiatives, and help others grow while building your own skills. Expect a positive, inclusive vibe and strong focus on customer experience.

Qualifications

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• Curious by nature, always learning, and eager to see the bigger picture.
• Listen with intent and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• Fair, open to feedback, and thoughtful in how you make decisions.
• Genuine care for people, supporting growth and creating a positive team vibe.

Responsibilities

• Lead day-to-day store operations and create great customer experiences.
• Lead by example and bring the Card Factory Way to life.
• Help others grow while developing your own skills.
• Drive store initiatives, keep communication flowing, and ensure the team thrives.

Skills

Leadership

Team motivation

Customer service

Communication

People development

Decision making

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energize the store, support the Store Manager, and ensure every customer leaves with exactly what they came in for and a smile. You’ll step up when the Store Manager is away, keeping things running smoothly with confidence and care.

You’ll lead by example, drive store initiatives, and help others grow while building your own skills. Expect a positive, inclusive vibe and strong focus on customer experience.