Store Team Leader: Inspire Growth & Great Service

Card Factory; Aylesford; On-site; GBP 20,000 - 26,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energize the store and support the Store Manager. You’ll motivate the team, ensure customers leave with exactly what they came in for, and step up when the Store Manager is away.

You’ll drive the day-to-day store operations, lead by example, and help others grow while strengthening the in-store experience and commercial performance.

Qualifications

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You’re curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Responsibilities

• Lead day-to-day store operations and ensure excellent customer experiences.
• Drive commercial success and implement the Card Factory Way.
• Lead by example and help others grow while developing your own skills.
• Drive store initiatives, maintain clear communication, and foster a positive, inclusive vibe.
• Monitor in-store metrics and ensure the team thrives and runs smoothly.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energize the store and support the Store Manager. You’ll motivate the team, ensure customers leave with exactly what they came in for, and step up when the Store Manager is away.

You’ll drive the day-to-day store operations, lead by example, and help others grow while strengthening the in-store experience and commercial performance.