Store Team Leader: Energetic Customer Experience Lead

Card Factory; Scotland; On-site; GBP 19,000 - 23,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to support the Store Manager and keep the team motivated. You’ll lead by example, deliver great customer experiences, and drive commercial success while ensuring customers leave with exactly what they came in for and a smile.

In this role you’ll step up when the Store Manager is away, keep things running smoothly, and help the team grow through coaching and collaboration.

Qualifications

• Proven leadership ability with a hands-on approach.
• Strong customer service focus and communication skills.
• Positive, energetic attitude that motivates a team.
• Ability to coach and develop team members.
• Comfort with supporting store operations and flexibility in duties.

Responsibilities

• Lead by example to deliver outstanding customer service and store performance.
• Support the Store Manager and step up when the Manager is away.
• Drive store initiatives and maintain clear internal communication.
• Help the team grow through coaching, feedback, and collaboration.
• Monitor store performance and contribute to a positive, inclusive environment.

Skills

Leadership

Communication

Positive attitude

Customer service

Team motivation

Job description

Card Factory is seeking a friendly and upbeat Team Leader to support the Store Manager and keep the team motivated. You’ll lead by example, deliver great customer experiences, and drive commercial success while ensuring customers leave with exactly what they came in for and a smile.

In this role you’ll step up when the Store Manager is away, keep things running smoothly, and help the team grow through coaching and collaboration.