Store Team Leader & Coach

East of England Co-op; Norwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive rates of pay

20% discount in stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Award-winning training and apprentices

Retail discounts and cashback

Job summary

East of England Co-op in Norwich is seeking a Team Manager to lead a store team and drive excellent customer service. You will coach colleagues, provide regular feedback, and support community-focused initiatives. The role involves deputising for the Branch Manager and maintaining high standards throughout the store.

You will need proven leadership, a proactive mindset, and a commitment to great service, with flexibility to adapt to changing retail needs and staff shifts.

Qualifications

• Proven track record in leading teams and delivering excellent customer service.
• Ability to coach and support colleagues to realise their potential.
• Flexible, proactive, and able to make quick, smart decisions.

Responsibilities

• Lead your team and manage people development with regular feedback.
• Deputise for Branch Manager and stand in when needed.
• Maintain high standards of service and store safety/compliance.
• Build connections with local community and other stores.
• Promote membership and store initiatives.

Skills

Leadership experience

Motivation skills

Adaptability

Customer service focus

Job description

East of England Co-op in Norwich is seeking a Team Manager to lead a store team and drive excellent customer service. You will coach colleagues, provide regular feedback, and support community-focused initiatives. The role involves deputising for the Branch Manager and maintaining high standards throughout the store.

You will need proven leadership, a proactive mindset, and a commitment to great service, with flexibility to adapt to changing retail needs and staff shifts.