Store Team Leader: Develop Talent, Deliver Service

Central England Coop; Huntingdon; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Travel expense reimbursement

Difference Maker Academy training

Job summary

Central England Co-operative Limited is seeking a Team Leader to drive store performance and lead a engaged team in our community stores. You’ll coach colleagues, manage performance, and ensure excellent customer service while upholding company policies and retail standards.

You’ll start with a comprehensive Difference Maker Academy training (up to 4 weeks) with an experienced mentor, designed to build leadership capability and support long-term career growth.

Qualifications

• With previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment, you'll bring a real passion for customer service.
• You’ll need to be enthusiastic and show initiative, able to work with pace and flexibility.
• You’ll identify and grow great talent within your team through coaching.

Responsibilities

• Managing performance including reviews and addressing poor performance.
• Ensuring colleagues adhere to Society policies and procedures.
• Overseeing the store’s financial performance and compliance.
• Managing absence including back to work interviews and improvement meetings.
• Understanding of scheduling and productivity.
• Ensuring colleagues are trained and records maintained.
• Communicating key messages and priorities with the team.
• Prioritising tasks to maximise sales opportunities and meet customer expectations.
• Leading change and ensuring health and safety compliance.
• Day to day running of the store.

Skills

Customer service

Leadership

Coaching

Job description

Central England Co-operative Limited is seeking a Team Leader to drive store performance and lead a engaged team in our community stores. You’ll coach colleagues, manage performance, and ensure excellent customer service while upholding company policies and retail standards.

You’ll start with a comprehensive Difference Maker Academy training (up to 4 weeks) with an experienced mentor, designed to build leadership capability and support long-term career growth.