Store Supervisor: Luxury Retail Leader & Team Coach

Tapestry (Coach/Kate Spade); Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Inclusive work environment

Career progression

Volunteer day per year

Learning & development opportunities

Regular social events

Employee discount

Incentive programme

Job summary

kate spade new york is seeking a Supervisor to lead a high-energy store team, drive sales, and deliver exceptional service. You will coach staff, manage client relationships, and ensure operational excellence across opening/closing, POS, and inventory processes.

The role emphasizes omni-channel initiatives, live-stream selling, and maintaining brand standards while fostering an inclusive, results-driven atmosphere for luxury customers.

Qualifications

• 2+ years of experience in retail management or floor leadership (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills.
• Ability to multi-task, prioritize, and navigate the sales floor confidently.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and service standards; drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform opening/closing procedures: cash handling, deposits, register operations, and security responsibilities.
• Process POS transactions and inventory functions to maintain stock integrity; direct timely replenishment.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping; promote brand-safe social media engagement.

Skills

Leadership

Customer service

Communication

Omni-channel selling

Clienteling

Social media literacy

English proficiency

Microsoft Office

Tools

Excel

Word

PowerPoint

Outlook

Job description

kate spade new york is seeking a Supervisor to lead a high-energy store team, drive sales, and deliver exceptional service. You will coach staff, manage client relationships, and ensure operational excellence across opening/closing, POS, and inventory processes.

The role emphasizes omni-channel initiatives, live-stream selling, and maintaining brand standards while fostering an inclusive, results-driven atmosphere for luxury customers.