Assistant Store Leader - Elevate Brand Experience

Coach Stores Limited; Gretna; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day per year

Ambassador Programme

Regular social events

Employee discount

Regional inclusion councils

Job summary

Kate Spade New York in Gretna, UK is seeking an Assistant Store Leader to partner with the Store Leader to maximise store productivity and profitability through leadership, coaching, and operational excellence.

You will set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves. The role requires 2+ years of retail management and strong leadership skills.

Qualifications

• 2+ years of retail management experience (fashion/lifestyle or comparable environment)
• Strong leadership communication and organizational skills
• Strong English language proficiency

Responsibilities

• Lead omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs
• Empower the team to personalize experiences and resolve customer issues effectively
• Lead customer data capture to support marketing and repeat business
• Team development and leadership: recruit, onboard, and develop diverse talent; provide coaching and manage underperformance
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results
• Act as Store Leader in their absence; foster an inclusive, motivating culture
• Build community networks to support recruiting and brand awareness
• Brand & Visual Standards: champion Kate Spade’s aesthetic and standards; maintain impeccable store environment

Skills

Leadership

Communication

Organizational skills

English proficiency

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Kate Spade New York in Gretna, UK is seeking an Assistant Store Leader to partner with the Store Leader to maximise store productivity and profitability through leadership, coaching, and operational excellence.

You will set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves. The role requires 2+ years of retail management and strong leadership skills.