Assistant Store Leader — Elevate Brand & Team Performance

Tapestry, Inc.; United Kingdom; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

1 paid volunteering day per year

Ambassador Programme

Regular social events

Equity Inclusion & Diversity intiativ

Employee discount

Incentive programme

Job summary

Kate Spade New York, part of Tapestry, Inc., in the United Kingdom, is seeking an Assistant Store Leader. You will partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and exceptional service on the sales floor and across omni-channel channels.

You will set the tone on the floor, elevate service, recruit and develop a diverse team, manage schedules and payroll, and ensure brand standards with a welcoming, inclusive culture.

Qualifications

• 2+ years of retail management experience.
• Strong leadership and communication skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency.

Responsibilities

• Model Kate Spade service behaviors and selling standards; lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.
• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.

Skills

Retail management

Leadership

Customer service

Analytical skills

Communication

English proficiency

Tools

Retail systems

Microsoft Office

CRM systems

Job description

Kate Spade New York, part of Tapestry, Inc., in the United Kingdom, is seeking an Assistant Store Leader. You will partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and exceptional service on the sales floor and across omni-channel channels.

You will set the tone on the floor, elevate service, recruit and develop a diverse team, manage schedules and payroll, and ensure brand standards with a welcoming, inclusive culture.